Never miss another customer call.
An AI Receptionist answers your phone in a natural voice, day or night. It handles common questions, books appointments, passes urgent calls to you, and sends you the caller's details — so enquiries don't slip through while you're on the tools or with a client.
- Answers 24/7
- Set up with you, not by you
- Built around your business
Built for Sunshine Coast businesses — here's what you can count on.
- Sunshine Coast owned
- Answers 24/7
- Set up in days
- No lock-in contracts
- Local setup support
The problem
A ringing phone is your busiest sales channel
Most small businesses lose work at the exact moment a customer reaches out. Here's where it usually happens.
Missed calls
You're on a job, in a chair, or driving. The phone rings out and the caller moves on.
After-hours enquiries
People search and call at night and on weekends, when nobody is at the desk.
Busy staff
Reception is interrupted constantly, which pulls your team away from customers in front of them.
Voicemail is ignored
Many callers hang up rather than leave a message, so you never learn they called.
Lost bookings
A booking that isn't made in the moment often isn't made at all.
Lost revenue
Every unanswered call is a potential job or appointment that goes somewhere else.
The solution
How a call is handled, start to finish
Your AI Receptionist follows a path you approve. Nothing is improvised beyond the information you give it.
- 01
Customer calls
Your existing business number rings as usual.
- 02
AI answers instantly
No hold music, no voicemail — a natural greeting.
- 03
Answers common questions
Hours, location, services, pricing you've supplied.
- 04
Books appointments
Takes the details needed to lock in a time.
- 05
Transfers urgent calls
Rules you set decide what reaches a person.
- 06
Captures lead details
Name, number and what the caller needs.
- 07
You get notified
A summary lands with you after every call.
Features
Everything your phone line needs
Each feature is configured around how your business actually answers calls today.
24/7 answering
Calls are answered at 2pm and 2am, weekends included.
Natural conversations
Callers speak normally instead of pressing buttons.
Appointment booking
Collects the details you need to confirm a time.
Call transfers
Urgent or complex calls go through to a real person.
Lead capture
Every caller's details and request are recorded.
Custom business knowledge
It only answers using information you provide.
SMS follow-up
Send a text with a link, address or next step.
Email notifications
Call summaries delivered to your inbox.
Works after hours
Cover evenings, public holidays and busy periods.
Scalable
Multiple calls at once — nobody waits in a queue.
Straightforward setup
We configure it with you and test before going live.
You stay in control
Change the script, hours and transfer rules any time.
Industries
Built for businesses that live on the phone
If customers call you to book, quote or ask a question, an AI Receptionist can help.
Trades
Answer job enquiries while you're on site.
Electricians
Capture callout requests around the clock.
Builders
Take project enquiries without stopping work.
Real estate
Respond to buyer and rental enquiries fast.
Dentists
Handle appointment requests and reminders.
Medical clinics
Cover reception during peak periods.
Physiotherapists
Book sessions while you're with a patient.
Hair salons
Take bookings mid-appointment, hands free.
Beauty clinics
Answer treatment questions after hours.
Accountants
Screen enquiries during busy season.
Lawyers
Capture new matter enquiries professionally.
Restaurants & cafés
Take bookings during the dinner rush.
Automotive
Log service bookings while in the workshop.
Cleaning companies
Quote requests answered on the spot.
Benefits
What changes for your business
No promises about numbers we can't measure for you — just the practical differences an answered call makes.
Save staff time
Routine questions are handled before they reach your team.
Capture more enquiries
Callers get a response instead of a ringing phone.
Better customer experience
No hold music, no voicemail, no waiting until Monday.
Fewer missed opportunities
Details are recorded so you can follow up.
Professional first impression
Consistent greeting and tone on every call.
Always available
Evenings, weekends and holidays are covered.
How it works
Three steps to going live
We handle the setup with you. There's nothing technical for you to build.
- 1
Tell us about your business
We go through how you answer calls now — your services, hours, common questions and who urgent calls should reach.
- 2
We customise your AI Receptionist
We build the script and knowledge around your business, then test it with you until it sounds right.
- 3
Go live and start answering calls
Point your number across when you're ready. You can adjust the script, hours and transfer rules at any time.
FAQ
Questions business owners ask
Your business number is forwarded to the AI Receptionist. It picks up straight away and speaks with the caller in a natural voice, following the greeting and script we set up together.
About
AI phone answering, set up locally on the Sunshine Coast
Northlight AI builds AI Receptionists for small businesses on the Sunshine Coast. We configure the system around how your business already answers calls, test it with you, and stay available to adjust it as things change.
Pricing depends on call volume and how much setup your business needs, so we quote after a short conversation rather than publishing a figure that may not apply to you.
Send an enquiry
Ready to stop missing calls?
Send through a few details and we'll get back to you with how an AI Receptionist could handle your calls.
- No obligation — hear the options first, decide after
- We'll walk through your current call handling
- Questions welcome, technical knowledge not required